Tech Support
Welcome to the SCCAOR online technical support page. We've put together answers to many of your frequently asked questions, access to product support and other resources to help you address your technical issues.
For technical assistance NOT related to Winforms, MLS system, Homeworks or SupraKey, contact The SCCAOR Tech Squad to setup an appointment by submitting an online request, by email to support@sccaor.com or by leaving a voicemail with your contact information and request at (408) 215-7400. We're available from 9:00am to 5:00pm Monday through Friday and will respond to online or email requests within 2 hours or to voicemail requests by next business day.
Click here or email support@sccaor.com to check the status of your request or repair.
Need assistance or support with Winforms, MLS, SupraKey or Homeworks? Here are the direct support numbers to call for assistance:
Winforms Support - 586-840-0140
MLS Listings, Inc - 866-734-5787
Homeworks - 408-874-0200
SupraKey - 877-699-6787
As part of your primary member benefits, The SCCAOR Tech Squad will also provide assistance on technology related issues at no cost.
Members will have access to -
- The Technology web site as resource to assist the DIYers’ (Do It Yourself) in resolving issues. A chat feature will be available as an option to answer questions online in addition to submitting requests online to the supprt desk.
- The Support desk for phone support and remote support over the Internet. The onscreen assistance software will allow the support rep access directly to the member's computer, working alongside them just as they would in their home or office over a secure connection.
- Drop-off service at our facility.
- Referrals to reputable technology specialist for members needing higher level assistance. The SCCAOR Tech Squad has negotiated special unpublished discounted rates for our members.
Technical services provided are:
- PC hardware diagnostics, installation & repair
- Software installation & troubleshooting
- Virus protection & recovery
- DSL installation & troubleshooting
- Home networking & file sharing
- Wireless home networks
Trained, professional support representatives will provide level 1 hardware, software and network support. Examples of level 1 support problems are virus and spyware removals, a hardware or printer issue, assistance with software programs, troubleshoot networking issues and provide members with specialized expert consultations on a variety of technical issues. Resolution of level 1 problems should normally not exceed 1 hour and require resources not available to the support rep, issues requiring additional time or resource will be elevated to a higher support level. When an issue requires a higher support level, the member will be given a list of preferred technology professionals that can address and resolve the issue at a nominal cost.
