The Santa Clara County Association of REALTORS® is pleased to announce the promotion of Jodee Sousa to Director of Education and Events.

“I am honored to be promoted to Director of Education and Events at SCCAOR.  Making events fun and education beneficial for our membership has always been my passion, and I look forward to many more years to come as part of the SCCAOR Family,” said Jodee Sousa.

Neil Collins, SCCAOR CEO shared, “Jodee has been an incredible addition to the team.  Starting with us over four years ago as an Events Coordinator, she has advanced to Manager, and now to the Director of Education and Events.  She works so hard for the members and truly loves what she does.  Her promotion is well deserved.”

SCCAOR is thrilled to announce that Brenda Hernandez has joined SCCAOR as the new Special Events Coordinator. Hernandez will work under our Education & Events Director, Jodee Sousa, to assist with SCCAOR events.

“I am excited to work as a team with SCCAOR and ready to meet new SCCAOR members,” shared Brenda Hernandez.  Hernandez joins SCCAOR after spending over ten years in the real estate industry.  She also shared, “I am ready to host great and fun events at SCCAOR!”

“SCCAOR is lucky to welcome Brenda to our SCCAOR Family. I am looking forward to working with her as she plans events and more for our members,” shared Jodee Sousa.

We would like to congratulate Diana Guitierrez, our Membership Coordinator, on her five-year anniversary with the Santa Clara County Association of REALTORS®. Diana joined SCCAOR on September 19, 2016.  “Diana has always proven to be someone we could rely on to tackle the most difficult tasks.  I am so grateful to have her on our team,” shared Neil Collins, SCCAOR CEO.

Kimberly Hernandez, Membership Services Manager, says, “Diana’s presence on the SCCAOR Membership team has been invaluable!  She commits herself to uphold the SCCAOR values and vision and her dedication is deeply appreciated.”

“My favorite part of my job is that I learn something new every day,” says Diana.  “And, working with our members is always exciting.”

In her free time, Diane enjoys hanging out with her dogs. “I have a handicapped dog and a puppy and I value the time I spend with them,” Diana said.

Diana also likes going to the movies, hiking, and reading.

As of December 1, 2021, your XpressKEY is no longer supported by Supra.

All XpressKEY holders must transition to eKEY to avoid service interruption.


The eKEY® is a simple app you can download on your smartphone.

No more remembering to charge and bring an extra device – your phone is your key!

The SCCAOR Membership Services Team is on standby to activate your new key at both the San Jose and Gilroy Locations.
Activation can not be finalized via telephone and MUST be finalized in person.

(To avoid longer wait times, appointments are recommended but not required.  Walk-ins are welcome!

Why has Supra phased out the XpressKEY?

XpressKEYs run on 3G and the device will no longer work once cellular carriers phase out 3G network services.  As network providers like AT&T and others move towards 5G, the 3G network is expected to shut down.

As a result, Supra has announced the discontinuation of the XpressKEY and XpressKEY users must transition to the Supra eKEY before December 1, 2021, to avoid service interruption.


More About the Supra eKEY

With over 3,000 local SCCAOR members that are already utilizing the SUPRA eKEY for keybox access, don’t delay and make the transition today!


So, what’s next? 
  1. Download the Supra eKEY app onto your smartphone or tablet.  There is no cost to download the app.  The app is inactive until you have enrolled in a subscription.
  2. Once you have downloaded the app, schedule an appointment with our Membership Services Department to activate your eKEY subscription and authorize your eKey app.  (Walk-ins are also welcome.)



  1. Improved functionality.  No more carrying around an additional device — your smartphone IS your key.  Or if you want to use a separate device, the eKEY can be used on an Apple Watch or with a tablet.
  2. Improved connectivity.  The app works even when you don’t have good reception. As long as the app is updated once daily while within cell tower coverage or while on wifi, you are good for the entire day — regardless of how remote your showing area may be.
  3. Accessibility.  The app supports biometric authorization (Face and Touch ID) so you can quickly access the app. And, the eKEY provides you with the option to input your PIN code only once per day and will remain active until midnight of that day.
  4. Easy download.  Downloading the app is quick and easy. Search your App or Play Store for “Supra eKEY”. Download typically takes less than 30 seconds.  Once you have downloaded the eKEY app, contact SCCAOR at (408) 445-8500 to authorize your eKEY.
  5. Monthly billing.  The eKEY is billed monthly, as opposed to an annual fee. Because billing is monthly and there’s no physical device to buy or rent, it’s easy to cancel via email if you no longer need the service.

Additional features designed to streamline your business:

  • Listing information displayed after a keybox has been opened
  • Track your keybox inventory
  • Read your keyboxes to view all activity
  • View your Call-Before-Showing (CBS) keybox codes
  • Easily monitor your showings on your listings in the eKEY app
  • Use the Agent Alert feature to send alert messages via email or text

Learn more about the Supra eKEY HERE.

Please email or call (408) 445-8500 with any questions.

Raymond Hernandez joined SCCAOR in February of 2020 as a temp to assist in the Membership Department.  In July 2021, he joined the Membership Team as a full-time Membership Coordinator and will be stationed at the San Jose SCCAOR office on Mondays and in the Gilroy SCCAOR office Tuesdays through Thursdays.

“Raymond has proven to be a valuable member of the team over the past several months and we are excited to offer him a full-time position at SCCAOR,” shared Neil Collins, SCCAOR CEO.

Raymond was born in Sacramento, California, and moved to Idaho during elementary school.  He returned to the Bay Area eight years ago, and now resides in San Jose.

“I am excited to work for the Santa Clara County Association of REALTORS®,” said Raymond Hernandez.  “And I am excited to serve our members in any way possible.”

Raymond will work alongside our Membership Team to help new members join SCCAOR and assist current members with anything related to their Association membership.  “We are very happy to have such a dedicated member on our team assisting our REALTORS®,” said Kimberly Hernandez, Membership Services Manager.  “We look forward to his continued success!”

Raymond is an avid chess player and used to compete in high school basketball and track & field. He still loves to watch basketball and is a huge Golden State Warriors fan.

August 2, 2021

ALL persons, regardless of their vaccination status, MUST wear face coverings at all times in indoor public settings and businesses, per the August 2, 2021, Universal Indoor Face Covering Order by the County of Santa Clara Public Health Department.

So what does this mean for Agents and Brokers showing properties and holding open houses?

This mandate applies to all real estate showings of any kind.  Realtors and members of the public are required to wear well-fitting masks at open houses and property showings, regardless of vaccination status.

Brokerage Office Guidelines

  • Brokerage offices are classified as a public setting, and as such, everyone is required to wear a mask.
  • As a business, brokerage offices are REQUIRED to implement the indoor face-covering order.

The Following Guidelines Remain for Open Houses and Showings

  • No physical distancing for attendees, guests, and customers
  • No capacity limits (for gatherings under 5,000 attendees)
  • No cleaning requirements (However, CalOSHA recommends cleaning high-touch surfaces such as door handles, handrails, faucets, countertops, etc…)
  • No PEADs or any type of sign-in required
  • No restrictions on door-knocking and distribution of promotional materials, including flyers and business cards

Contact C.A.R. Member Legal Services at (213) 739-8282 for additional guidance

Continue to follow SCCAOR updates as guidelines continue to evolve. Updates will continue to occur and will be posted to the Transactions Resource Center in real time.

Click below for additional resources:

After conducting extensive interviews with potential candidates for the Santa Clara County Association of REALTORS® Board of Directors and Officers, the SCCAOR Nominating Committee has selected the following candidates to serve as the Association Leaders in 2022. 


Petition: Candidates for officers or directors, other than those candidates selected by the Nominating Committee, may be nominated by written petition on a form provided by SCCAOR. You may pick up the petition form at the SCCAOR Office. The petition must be signed by 150 or more REALTOR® members in good standing and be delivered to the Chief Executive Officer at SCCAOR no later than 12:00 PM on August 20, 2021.  If you have any questions, please contact Alma Moreno or Neil Collins at (408) 445-8500.


Officer Candidates selected by the Nominating Committee:

  • Lisa Faria, President
  • William Chea, President-Elect*
  • Kraig Constantino, Vice-President
  • William Rehbock, Secretary/Treasurer


Director Candidates selected by the Nominating Committee:

  • Karen Nelsen
  • Kelly Hunt
  • Amber Martines
  • Doug Goss**
  • Lori Robitaille Biasca***


The 2021 SCCAOR Nominating Committee was comprised of:

  • Gustavo Gonzalez, Chairperson (Past President 2019)
  • Sandy Jamison, Vice-Chairperson (Past President 2020)
  • Rick Smith, (Past President 2017)
  • Stephen Theard, (Treasurer 2019 & 2020)
  • Barbara Lymberis, (Past President 2012)
  • Steve Hanleigh, (Past President 2002)
  • Pam Foley, (Past President 1998)
  • Jen Beehler, (Current SCCAOR Director)
  • Brad Gill, (Current SCCAOR Director)
  • Nancy Robinson, (SCCAOR Member)
  • Lupe Silva, (SCCAOR Member)
  • Wendel Jones, (SCCAOR Member & Grievance Committee Chair)
  • Anne Hansen, (Past SCCAOR Vice-President and Board of Director)

* 2022 President-Elect will automatically become 2023 President

** Per SCCAOR policy, the immediate Past President is given a three-year term.

***Per SCCAOR Bylaws, one director shall be designated by the South County REALTORS® Alliance to serve a one-year term from January 1, 2022, through December 31, 2022.

What is the Section 8 Program?

While there is an ever-growing need for housing to support low-income residents due to the real lack of affordable housing, there are programs that help lower-income families find and rent homes.  The Housing Choice Voucher Program, better known as the “Section 8” Program, allows private housing providers to rent apartments and homes at fair market rates to qualified low-income tenants.  The rental subsidy is administered by the Santa Clara County Housing Authority, SCCHA, and is funded by the U.S. Department of Housing and Urban Development (H.U.D.).  In Santa Clara County, the program has been closed to new applicants since 2006, and even then, the program only opened for 5 days, received 60,000 applicants, and the waiting list was then closed again. After 15 years of dwindling down the 60,000 applicant list, the SCCHA has opened the program once again to new applicants. However, the program will operate very differently moving forward.  Applicants can now apply online through a relatively simple process without providing income verification.

Click Here to Register for the Section 8 Interested List

In order for a family to be eligible for federal housing assistance in Santa Clara County, the total household income must not exceed these established yearly income limits as listed in the table below:

1 Person $58,000
2 Persons $66,300
3 Persons $74,600
4 Persons $82,850
5 Persons $89,500
6 Persons $96,150
7 Persons $102,700
8 Persons $109,400

Income Limits effective as of April 1, 2021.

Additional Links and Resources:

Some applicants can also apply for the Moving to Work Program, a temporary voucher program that is designed to improve the applicant’s skill set so they can transition off the subsidy when they are better qualified and secure better-paying jobs. Applicants approved for this program are eligible for:

  • Housing Choice Voucher (HCV) or Section 8
  • Family Unification Program (FUP)
  • Non-Elderly Disabled Voucher (NED)
  • Mainstream (select Mainstream voucher increments)
  • Project-Based Voucher (PBV)
  • Veteran Affairs Supportive Housing (VASH), with exceptions – not all MTW flexibilities apply

Full details for the Moving to Work Program can be found HERE.  

REMINDER: Source of Income Ordinance

Did you know when marketing rental properties using the terms “No Section 8” or “No Voucher Programs” could lead to fines and other penalties?

Both the State of California and the City of San Jose have enacted source of income discrimination laws.

Learn more from the video and links below.

City of San Jose Source of Income Ordinance Information

C.A.R. FAQs on CA Source of Income Law

On September 30, the statewide eviction moratorium under the COVID-19 Tenant Relief Act (CTRA) is due to end. However, the law will not simply return to its pre-pandemic form. Instead, a new law, the COVID-19 Rental Housing Recovery Act, (the “Recovery Act”), will take its place.

Click here to view the key differences in practices and procedures.

Over $4 billion dollars of rental assistance are still available to tenants and housing providers struggling with back rent. Learn more in the video and information below or apply for rental assistance at

Governor Newsom has signed Assembly Bill 832 (AB 832) into law, extending eviction protections through September 30, 2021, for tenants who have been unable to pay rent due to the COVID-19 pandemic.

AB 832 replaces the San José residential eviction moratorium.

Tenants cannot be evicted for pandemic-related rent debt (i.e., rent due between March 1, 2020 and September 30, 2021) so long as they:
Pay at least 25% of rent due by September 30, 2021, for the period of September 1, 2020 through September 30, 2021. Tenants may do this by paying at least 25% each month, or by paying a lump sum by September 30, 2021; and
Submit to their landlord a signed Declaration of COVID-19-related Financial Distress within 15 days of receiving a notice for nonpayment of rent.

AB 832 requires landlords to provide certain disclosures to their tenants when serving a tenant with a notice for nonpayment of rent. Landlords must also declare they have applied for rental assistance prior to commencing an eviction lawsuit, and the law provides that Courts can reinstate a tenancy if a tenant’s application for rental assistance is approved and they are awaiting payment.
AB 832 also states landlords and tenants have the option to litigate disputes regarding unpaid rent accumulated from March 1, 2020 to September 30, 2021 in small claims court beginning November 1, 2021.

The new law further allows tenants to access rental assistance directly from the State if their landlords choose not to participate and ensures landlords can receive compensation even if their income-qualified tenants have already vacated a unit. AB 832 ensures housing providers receive 100% of that back rent. Those housing providers who have already received 80% of back rent will receive the remaining 20% automatically. 

Santa Clara County residents who earn less than 30% of the Area Median Income (AMI) can apply for rental assistance through the local program, known as the Santa Clara County Homelessness Prevention System – COVID-19 Response.

To be eligible, a tenant must:
Have been financially impacted by the pandemic. This could include losing a job, having work hours cut, owning or working for a business that closed temporarily or permanently, or being unable to work due to illness from COVID-19, caring for elders or children (including due to distance learning or loss of childcare), or having unexpected family expenses due to the pandemic.
Be at risk of losing housing. This could include receiving an eviction or late payment notice from a landlord, being behind on rent or utilities, or being unstably housed (including living in overcrowded housing); AND
Make less than 30% of AMI. In Santa Clara County, this would be an annual income before taxes of $49,700 for a household of four.

Renters with incomes between 30% and 80% of AMI are eligible for assistance through the State assistance program at or by phone at 833-430-2122. Santa Clara County residents can get information about rental assistance resources, including which program they are eligible for, online at

*Most recent income limits from the U.S. Department of Housing and Urban Development (HUD) as of April 1, 2021.

While C.A.R. recognizes that federal law restricts the state’s use of federal funds to assist only tenants who earn up to 80% of area median income, C.A.R. believes that, given the extended moratorium, housing providers who have tenants who earn above that federal cap who are experiencing pandemic related hardships and are unable to pay their rent should receive rental assistance. C.A.R. has expressed these concerns to the Legislature and is continuing to work to see if state funds can be allocated for such assistance.

Additional Resources: